who is AvMA?

I clearly remember my first week as a trainee in my then firm's Clinical Negligence team.  I was given a breakdown of who was important, what my resources were and who was who, and it was made absolutely clear to me that Action against Medical Accidents (AvMA), was one of the most important groups with which I would work as a Claimant lawyer. This was because of its role in representing patients who had been injured by medical accidents, which meant that they had a central role in monitoring and developing the expertise of claimant clinical negligence lawyers, accrediting their work as specialists, providing some of the best available training in medical law, and a forum in which to meet other clinical negligence practitioners.  AvMA could refer cases and it operated a lawyer service that gave us access to an expert database.  It was a fact of my professional life that AvMA provided the tools to assist me in my work, and it was an organisation to respect and assist.

Over the years, as I have got to know many other clinical negligence claimant practitioners, that view of AvMA as being at the forefront of providing training and expertise in pursuing clinical negligence claims has not changed.  The clinical negligence litigation picture has changed immensely since I entered the profession only 14 years ago and has shifted beyond belief I suspect from the time when practitioners first began to test pursuing claims against the NHS and private doctors.  AvMA has moved with that changing landscape and over 26 years since it was set up by Arnold Simanovitz it is thriving in its role.

AvMA is the independent charity that promotes better patient safety and justice for people who have been affected by a medical accident.  A 'medical accident' is where avoidable harm has been caused as a result of treatment or failure to treat appropriately.  AvMA believes that whatever the cause of a medical accident, the people affected deserve explanations, support, and where appropriate, compensation, and that the public deserves to know that the necessary steps will be taken to prevent similar accidents being repeated.

As part of that remit, AvMA responds to key consultations about law and regulatory reform, on medical issues and proposals for change and provides free and confidential advice and supports people affected by medical accidents, via their telephone helpline and casework service.  This recently included supporting families affected by the Stafford Inquiry in providing evidence.  It also maintains a panel of specialist clinical negligence solicitors to whom patients can be referred if they wish to litigate, or if they need help with inquests or complaints.

my involvement with AvMA

Over the last four years, I have increasingly interacted with AvMA on policy issues.  One particular interest of mine, following the Government's proposal to introduce a no fault Redress Scheme for lower value claims, has been how to ensure that lower value negligence claims were still pursued by specialist lawyers, notwithstanding the risks of poor costs recovery.  AvMA welcomes the proposed Redress Scheme as long as it provides equality of arms and there is a real concern, that I shared, that lawyers will not see that they can act for those with lower value claims who choose not to follow the Redress Scheme, as they will be unable to act in accordance with their professional duty and do the cases economically.  Typically it is claims for the elderly, mentally ill, and long term disabled (especially fatal claims) that fall into this category.

I also used to send members of my team to AvMA to help with the helpline.  Its advice service runs a daily advice helpline that anyone can call for immediate advice on, for instance, making a complaint, pursuing a claim or trying to obtain medical records.  When a member of my team who held that role left our firm, I then took their slot for around nine months.

Arising out of that contact, an opportunity then arose for me to offer my services to AvMA on a regular basis, one day a week, to help it develop some of its policies and campaigns.  I had a particular interest in fatal accident claims on behalf of the elderly, mentally ill and neo-natal deaths and as a consequence of that also had a fair amount of experience in inquest work.  In the course of my discussions with Peter Walsh and the then legal director, Fiona Freedland, I agreed with them that I would spend one day a week at AvMA, initially working on developing its inquest work for families where there is no civil claim, and that work would be done under the leadership of its new legal director Catherine Hopkins.

This was a tremendous opportunity for me as it was very exciting to work with a charity whose work I have watched and respected over the years, particularly at a time of change in our profession.  When I started with AvMA, the Jackson costs review was under way, we were awaiting details of the new proposed LSC tender, changes were being proposed to the inquest system, and to the valuation of fatal accident claims, which would have great impact on our practice.  Furthermore I was at the stage in my career where I wanted to broaden the impact of my work beyond bringing compensation claims to encompass some input into long term change in the provision of medical care in the UK.

Almost immediately after I reached this agreement with AvMA, I was also appointed to a new position as head of Clinical Negligence at Blake Lapthorn in London.  This position did not start until September and Blake Lapthorn, with whom I would be working full time, agreed to second me one day a week to AvMA from my start date at no cost to AvMA whatsoever.  This was a generous and significant contribution by my firm.

an example of the work I have done

Working with the AVMA team has been fascinating.  I should emphasise that I had to sign a confidentiality agreement when joining AvMA, which means I cannot tell you how many cups of tea a day we drink, how we spend our money at lunchtime or any other salient details that may breach issues of confidentiality.  All joking apart, however, our commitment to confidentiality underpins the functioning of AvMA.  Recent press coverage about disclosure by the National Bullying Helpline of the potential identity of callers to their helpline has highlighted the importance of confidentiality to the public who use services such as AvMA.

What I can tell you about however are some of the issues I have been involved in whilst working at AvMA.  The issue that has most engaged me is the Inquest and Human Rights project.  Under the leadership of Catherine Hopkins and with the support of Peter Walsh and Hugh Williams, I conducted research amongst a broad variety of clinical negligence practitioners about a perceived need for increased inquest representation.  We aimed to understand why families are often unable to obtain representation for inquests and concluded that the main bar was financial.  Law firms simply cannot afford to provide representation regularly on a pro bono basis where there is no likely claim.  In the course of our research it was also clear that Human Rights claims arising out of medical accidents face the same difficulties in being taken forwards. They may not generate any or sufficient benefit in ratio to the likely costs of pursuing a case, and require a high level of expertise to conduct those claims.  We calculated that it takes a minimum of 15 hours to prepare and attend a simple half day inquest involving perusal of maybe three lever arch files of records, proofing two witnesses and attending a brief conference before the hearing.  This is half a week's work for any practitioner and in straitened economic times, it is unrealistic to expect law firms to regularly and continually act on a pro bono basis in inquests and/or human rights matters. 

We therefore have been working on setting up an inquest group of panel and non-panel inquest specialists who will, on occasion, pick up pro bono cases for us, and work with us to provide the necessary representation.  We have also set up a counsel panel where a number of barristers chambers have very generously offered a team of junior barristers who will carry out pro bono inquest work.  We intend expanding this to human rights matters arising out of medical treatment as needed.  For this to work we are working with all members of AvMA's panel and subscribers to lawyers' services who can show adequate knowledge of inquest law and a willingness to work with us.

Some the other issues I have dealt with include advising on and drafting initial consultations and working on drafting leaflets and precedent letters.  I have reviewed medical records and provided a short report on them, and I have conducted legal research and helped with the expert database.  I have also been involved in fund raising and helping them with two applications for funding.

We wish to encourage volunteers to work with the Lawyer Service and Catherine Hopkins on a range of issues not simply on the helpline.  We always need people to work and help on the helpline, which is a core service of AvMA.  However, there are also other areas of work we do with which we would welcome assistance.  These include consultation responses, training and conference planning fundraising and preparing advice leaflets.

You can see the role is varied and very interesting and dare I say it a great antidote to the cut-and-thrust of my role as a litigation lawyer.  Is it cost effective?  I would say "yes". It has not led to one case being referred to me, as I am not on panel with AvMA, but I think it has prepared me for making that application and it has enhanced my practice, so saving the time of training.  You have to be focused about the time you give and be realistic about how much time you can offer.  However if you can, you will reap the rewards of working with some great people, seeing claims from another angle, and perhaps broadening your horizons.

If some of what I have described has been of interest and you think you may have a skill that you could offer AvMA including marketing, business development, web design as well as legal and medical knowledge please do contact Catherine Hopkins on 020 8686 6900.

Caron Heyes is a senior solicitor at Blake Lapthorn and head of our Clinical Negligence team in London. If you want to speak to her directly, please call her on 020 7814 6902 or email her on caron.heyes@bllaw.co.uk.